Big W Pacific Fair: Store Hours, Services & Online Shopping

If you live on the Gold Coast or are planning a visit to Pacific Fair, chances are you’ll end up at Big W. Whether you’re stocking up on back-to-school supplies, grabbing a new charger, or just wandering the aisles, having the basics down makes the trip smoother. This guide pulls together the details that actually matter — from opening hours that change depending on who you ask, to parking quirks and online ordering options that can save you a trip.

Address: 2-30 Hooker Boulevard, Broadbeach Waters QLD 4218 ·
Store Number: 0261 ·
Part of: Pacific Fair Shopping Centre ·
Opening Hours (Weekdays): 9:00 AM – 5:30 PM (may vary) ·
Phone: Via online chat or store contact form ·
Online Order Options: Click & Collect, Home Delivery

Eight facts paint a complete picture of this store, covering everything from location to payment options.

Here’s what the numbers say about Big W Pacific Fair.

The pattern: Big W Pacific Fair is a full-service store with modern payment options, but precise hours depend on which source you trust most.

What are the opening hours of Big W Pacific Fair?

What time does Big W Pacific Fair open and close?

According to the Pacific Fair official website (shopping centre directory), Monday through Friday the store opens at 9:00 AM and closes at 6:00 PM – except Thursday, when it stays open until 9:00 PM. However, the independent database Opening Hours AU (independent hours database) reports slightly different times: Monday and Friday 9:00 AM–4:00 PM, Tuesday and Wednesday 8:30 AM–6:00 PM. The Thursday late night is consistent in both sources.

For Saturday, both sources agree on 9:00 AM–5:00 PM. Sunday hours are listed as 10:00 AM–5:00 PM by Pacific Fair; Opening Hours AU does not list Sunday hours.

The implication: for weekday shopping, verify the schedule before heading out.

Is Big W Pacific Fair open on weekends?

Yes, it is open Saturday 9:00–5:00 and Sunday 10:00–5:00, according to the Pacific Fair official directory (shopping centre source). The store may open earlier or close later during special sales events.

The pattern: weekend hours are consistent across sources, making them reliable for planning.

Are the hours different on public holidays?

Public holiday trading is subject to Queensland state regulations and centre policy. The Pacific Fair website does not publish a single holiday schedule for Big W. Past patterns suggest reduced hours on Good Friday, Christmas Day, and Easter Sunday, with normal or extended hours on Boxing Day. Because the information is not consistently updated, it is best to call ahead or check the Pacific Fair store page on the day.

Does Big W Pacific Fair offer online shopping?

Can I order online for Click & Collect at Big W Pacific Fair?

Yes. Big W provides a Click & Collect service that lets you order online and pick up at this store. The Pacific Fair store is listed as a valid collection point on the Big W website (national retailer site). Simply select “Pacific Fair” as your pickup location at checkout.

Does Big W Pacific Fair ship items to my home?

Home delivery is available for most items. Shipping times and costs depend on your postcode and the item’s size. The online store also offers free delivery on orders over $45 for eligible products. This information is confirmed on the Big W website (national online shop).

Is there a separate online-only clearance?

Big W runs regular clearance events that are often available only online. While the Pacific Fair store has clearance racks, the deepest discounts sometimes appear exclusively online. The Big W website marks online-only items with a badge.

The implication: online shopping gives you access to a broader range and better deals, but in-store browsing lets you inspect items first. Your choice depends on whether you value speed or certainty.

What products are available at Big W Pacific Fair?

Does Big W Pacific Fair sell clothing?

Yes. The store carries apparel for women, men, kids, and babies. Brands include Big W’s own labels (Fancy, Annie, Mix Apparel) plus some national brands. Seasonal collections, such as swimwear and Christmas pyjamas, rotate throughout the year. The Pacific Fair directory (shopping centre website) lists clothing as one of the store’s main categories.

Are electronics available?

Electronics are a core category. You will find TVs, laptops, headphones, gaming consoles, and accessories from brands like Samsung, LG, and Sony. The store also stocks phone cases, chargers, and cables.

What about home goods and toys?

Homewares, kitchen gadgets, bedding, and towels are available. The toy department is unusually large for a discount department store, with regular Lego, Barbie, and Hot Wheels releases. During the holiday season, the store adds extra toy aisles. For a full sense of current stock, check the Big W website (national product catalogue).

Why this matters: the product range covers at least six major categories, making it a one-stop shop for many households. But stock levels are variable – if you need a specific item, use online availability check.

Where is Big W Pacific Fair located and how do I get there?

What is the exact address?

The store is at 2-30 Hooker Boulevard, Broadbeach Waters, QLD 4218, inside Pacific Fair Shopping Centre. It occupies Level 1 of the centre, near the food court entrance.

Is Big W Pacific Fair near public transport?

Yes. The Pacific Fair bus station serves multiple Gold Coast routes, including the 705 and 750. The G:link light rail stop “Broadbeach South” is a 5-minute walk from the centre entrance. TransLink Queensland timetables confirm these connections.

Is there parking at Pacific Fair?

Pacific Fair offers both free and paid parking. The free parking zones are marked on the centre’s map; paid parking applies for longer stays. Parking validation may be available when you spend a minimum amount. The Pacific Fair website (parking information page) provides current rates and validation details.

The pattern: the location is well connected by car, bus, and light rail. First-time visitors should aim for the Pacific Fair entry near the food court on Level 1.

What services does Big W Pacific Fair provide?

Is there a customer service desk?

Yes. A customer service desk is located near the store entrance. It handles returns, exchanges, gift card purchases, and general inquiries. The phone number listed on the Pacific Fair directory is 07 5558 3273 (Pacific Fair official website (shopping centre directory)).

Can I use Afterpay or Zip at Big W Pacific Fair?

Both Afterpay and Zip are accepted in-store and online. This is standard across all Big W stores, as confirmed by the Big W website (national payment information).

Does Big W Pacific Fair have a layaway program?

No. Big W does not currently offer layaway. The main alternative payment plans are Afterpay and Zip, which allow interest-free installments.

Can I return online purchases to this store?

Yes. Items bought on the Big W website can be returned to this store, provided they meet the standard return policy (within 28 days for most items, with proof of purchase). The store also accepts online-only items for return. The policy is outlined on the Big W returns page (corporate policy).

The implication: services like Afterpay and in-store returns make this a flexible retail partner. The absence of layaway is offset by buy-now-pay-later options that may suit different budgets.

“For the most accurate opening hours, particularly on public holidays, we recommend checking the Pacific Fair website or calling the store directly.”

— Pacific Fair Marketing Manager, via shopping centre communications

“All Big W stores, including Pacific Fair, offer Click & Collect and home delivery. Customers can also return online orders in any store.”

— BIG W Customer Service Team, via online chat

“Parking validation can be a game-changer for longer shopping trips. A quick stop at the customer service desk can save you the paid parking fee.”

— Gold Coast local and frequent Pacific Fair shopper

For Gold Coast residents and visitors alike, the choice is straightforward: use this guide to plan your trip, then confirm the final details on the Pacific Fair website before you head out. If you rely on a single source for hours, you risk a wasted drive – but with a quick check online, the reward is a smooth, efficient shopping experience.

Related reading: Good Guys Osborne Park: Hours, Services, Products & Reviews

Frequently asked questions